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Network Icon Reporting no Internet Access Despite having Internet Access

The Problem:

I recently helped a user with this interesting case, where a user's network status icon in the system tray was reporting no internet access. However, she was still able to browse the internet - and her connectivity seemed fine in every other way.

I've run into this before when users had installed a VPN or Proxy on their system. These are quite common amongst the gaming community, as many of these services tout the ability to reduce your ping. VPN's are also utilized frequently by users that do a lot of torrenting, etc.

Here are the steps I had the user take without success:

  • Uninstalled the VPN and restarted - issue remained.
  • Disabled and re-enabled the network adapter - still nothing.
  • Via powershell, ran ipconfig release, renew, and flushdns - nope.
  • The user updated her drivers and ran windows update - no help.

I was stumped, but after a little research I came across this post that outlined the same issue as well as a registry fix for solving it. I advised the user on the dangers of making changes to the registry, and then provided her with the above link.

Success! Following these steps solved the issue.

For the sake of making this a little easier for others to find, I'll include the steps for repair below. 

Disclaimer: Making changes to the Reddit can irreparably damage your Windows install. Never make changes to your Registry without backing it up first, AND having a plan for restoring this backup if things go wrong.

The Fix:

  1. Run regedit by clicking start, and typing "regedit" and hitting enter.
  2. Navigate to the below KEY using the navigation on the left
    1. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\NlaSvc\Parameters\Internet
    2. If you don't know how to navigate to a key, you may want to rethink if you should be trying this. Ask a technical friend/associate to assist.
  3. Find the key named: "EnableActiveProbing"
    1. Edit the value for this key: if it's 0, make it 1 and reboot.
    2. If it's 1, make it 0. Reboot, find the key again, then change it to 1 and reboot once more.
  4. You're done. :)

  • Mar 12, 2021
  • Category: News
  • Comments: 0
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